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DEBIT CARD FRAUD ALERT - MAY 30, 2017

 

Due to an increased amount of fraudulent activity impacting some of our customers' accounts, we are requiring all customers to enter their PIN (Personal Identification Number), rather than their signature, when conducting any debit card transaction $50.00 and over. As always, we encourage all customers to review their account activity closely for possible unauthorized transactions and immediately report any such occurrences to us at (618) 997-4341.  Thank you for your assistance in protecting your financial information. 

 

VISA® Debit Cards

First Southern Bank offers a VISA® debit card. With our VISA®  card you can use your card at any First Southern Bank ATM or any 
ATM displaying logos of Shazam®, Privileged Status, Cirrus®, MasterCard®, VISA®, American Express®, and Discover/Novus®.

With the First Southern Bank VISA® debit card you get all of the convenience of the ATM card with the added benefit of using your card wherever VISA® is accepted.

VISA® debit cards are available, upon approval. 

 

Verified by Visa Logo

Verified by Visa and MasterCard SecureCode offer an extra layer of security at the point where you enter your debit card information online. The service helps prevent unauthorized online use before it happens by confirming your identity with an additional password.

All you need to do is register your card. Whenever you submit an order at a participating online store a Verified by Visa or MasterCard SecureCode window will appear automatically. Enter your password, click submit, and that's it. If you have not yet registered your Visa card or MasterCard card, you will be prompted to enter information that your financial institution will use to confirm your identity. Your information will be validated by your financial institution immediately and then you will be prompted to create a password to register to the service. Once registered, your card number cannot be used without your personal password for online purchases at participating online retailers.

Start protecting your card today in a few easy steps by clicking the Verified by Visa link below to register:

Verified by Visa

 

INSTANT ISSUE DEBIT CARDS

If your debit card is lost, damaged or if you just want a personalized card, get a new one at First Southern Bank.  $10 for standard First Southern Bank logo cards.  $15 fee for each personalized or stock photo card.  Some image restrictions apply. 

With personalized Instant Issue debit cards you can show off a photo of your children, grandchilidren, pets, vacation destination, birthdays...the options are endless.  If you can't decide which photo, choose from a selection of 20+ stock photos available.  Some image restrictions apply, please see a customer service representatives for details.

Report a Lost or Stolen Debit Card

Call the HOTLINE at 800-383-8000 to report your debit card lost or stolen. If you would like to order a new card, please contact one of our Personal Bankers as soon as possible or call 618-997-4341 or 618-549-3621 to speak with a Personal Banker.

We May Be Calling You

To protect your account, we monitor your ATM and debit card transactions for potentially fraudulent activity which may include a sudden change in locale (such as when a U.S. issued card is used unexpectedly overseas), a sudden string of costly purchases, or any pattern associated with new fraud trends around the world.

If we suspect fraudulent ATM or debit card use, we will be calling you to validate the legitimacy of your transactions. Your participation in responding to our call is critical to prevent potential risk and avoid restrictions we may place on the use of your card.

Our automated call will ask you to verify recent transaction activity on your card. You will be able to respond via your touchtone keypad. You will also be provided with a toll-free number to call should you have additional questions.

Our goal, quite simply, is to minimize your exposure to risk and the impact of any fraud. To ensure we can continue to reach you whenever potential fraud is detected, please keep us informed of your correct phone number and address at all times.

In the meantime, please be diligent in monitoring transaction activity on your account and contact us immediately if you identify any fraudulent transactions. Here are some additional tips on protecting yourself from debit card fraud:

Protect yourself

Unless absolutely required for a legitimate business purpose, avoid giving out your:

  • Address and ZIP code
  • Phone number
  • Date of birth
  • Social Security number
  • Card or account number
  • Card expiration date

Your PIN is private; NEVER give it out.

In stores and at ATMs, always cover your card and PIN, and watch for:

  • Cell phone cameras, mirrors, or other tools used to view cards and PINs
  • People watching your transactions
  • Cashiers taking your card out of sight; take it to the register yourself
  • Any unusual activity at ATMs; if you feel uncomfortable, go to another ATM

Online, you should never respond to unsolicited emails that:

  • Ask you to verify your card or account number; such emails are not sent by legitimate businesses
  • Link to websites; such sites can look legitimate but may collect data or put spyware on your computer